Customer Service Management Colleges and Universities

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This program is designed to prepare students to supervise and monitor customer service performance and manage call centers/help desks, frontline customer support services, and customer relations. This program typically includes in depth instruction in customer behavior, developing and using customer service databases, user surveys and other feedback mechanisms, specialized information technology and systems management, operations management, personnel supervision, strategic and performance planning and analysis, and communications and marketing skills. Below are colleges and universities providing majors and degree programs in Customer Service Management.


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