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Customer Service Management Colleges and Universities

This program is designed to prepare students to supervise and monitor customer service performance and manage call centers/help desks, frontline customer support services, and customer relations. This program typically includes in depth instruction in customer behavior, developing and using customer service databases, user surveys and other feedback mechanisms, specialized information technology and systems management, operations management, personnel supervision, strategic and performance planning and analysis, and communications and marketing skills. Below are colleges and universities providing majors and degree programs in Customer Service Management.

Alexandria Technical College Alexandria, MN
Bellingham Technical College Bellingham, WA
Catawba Valley Community College Hickory, NC
Central Oregon Community College Bend, OR
Cochise College Douglas, AZ
Community College of Rhode Island Warwick, RI
Delaware Technical and Community College: Stanton/Wilmington Newark, DE
Edison State Community College Piqua, OH
Genesee Community College Batavia, NY
Henry Ford Community College Dearborn, MI
Inver Hills Community College Inver Grove Heights, MN
Lakeshore Technical College Cleveland, WI
Metropolitan Community College: Penn Valley Kansas City, MO
North Seattle Community College Seattle, WA
Northern Arizona University Flagstaff, AZ
Rochester Community and Technical College Rochester, MN
Santa Rosa Junior College Santa Rosa, CA
Southwest Baptist University Bolivar, MO
Trident Technical College North Charleston, SC
Trocaire College Buffalo, NY
University of Wisconsin-Stout Menomonie, WI
Valencia Community College Orlando, FL
York Technical College Rock Hill, SC

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